Exchange Policy

1. Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. You can use the box the items arrived in or another box, if you prefer.

2. Go to local post office, or another courier, to ship the package. Return address for the package: ShapeWaist Returns Center, 1331 Brickell Bay Drive, Unit 604, Miami, FL  33131

3. Please provide us the tracking number from post office or couriers if applicable. You can keep tracking your package by receiving email for shipment updates.

4. You will receive a email as soon as we received your items, and when the Gift Card has been issued so you can purchase your new size.

Attention: Exchanges Department

1331 Brickell Bay Drive,


Miami, FL 33131 US

Please note that this address is for MAIL-IN exchange ONLY. No Walk-Ins Accepted at this location.