What is our Return Policy:
We accept returns on items in new condition with original tags attached, unworn, unwashed and free of any alterations for store credit *minus shipping costs* and a $2.95 restocking fee. All items being returned must also be accompanied by original packaging.
You have 21 calendar days from the day you receive your order to postmark your items for return. Your store credit will be issued on an electronic Gift Card which you’ll receive within 2-4 days from the day your item is received back at our corporate office.
Any item marked final sale is not eligible for refunds, store credit or exchange. There are also other products which are final sale due to the nature of the garment, please refer to the product details page prior to purchasing.
What if my return is past the 21 days?
Returns postmarked an additional 7 days outside of the 21 days policy will automatically be processed for an online store credit with a $7.95 restocking fee. Any returns postmarked more than 28 days from the delivery date are ineligible for returns, store credit or exchanges and will be automatically be shipped back to the customer upon receipt at our warehouse.
Does my store credit from my return expire?
Yes, any store credit issued for a return has an expiration date of 1 year from issue date.
What if I need to exchange for a different size or color?
We do not offer direct exchanges. If you would like to exchange something for a different size or color, please return the original items for store credit to place a new order.
When will I get my Store Credit or Refund?
Once we receive your return, please allow 3-5 business days for your return to be fully processed. Once your return has been processed, please allow an additional 2-4 days for us to send you an electronic Gift Card with your store credit. Once the return has been processed we will send you an email so you know it’s on its way.
How do I return my order from within the U.S.?
For all U.S. orders please mail the product back to our corporate office. We will not be providing you with a pre-paid label and it is your responsibility to ship the product back to us for processing.
How do I return outside of the U.S.?
You will be responsible for any return international shipping fees.
Please choose the shipping carrier of your choice. Any duties and taxes paid are non-refundable.
How to send back:
Please send your return to:
ShapeWaist Enterprises LLC.
2550 NW 72nd Avenue,
Miami, FL 33122
*Please note: we recommend writing down your return tracking number so you can track the status of the return yourself.
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