Shipping / Handling Policy
Thank you for visiting and shopping at ShapeWaist.com .
Following are the terms and conditions that constitute Shapewaist Enterprises’ Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 3-7 business days. We import every single item from Cali, Colombia so our processing time is always within 3-7 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days and you will be advised within 72 hours after you place your order of such delay.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. You will have the option to choose USPS Standard Shipping or USPS Priority Shipping. Please note that the processing time of 3-7 business days is not included in the shipping time. Example: if you choose USPS 2 Days Priority Shipping - we will ship your package with such service once the item is available to ship after the processing time of the order.
Estimated delivery time and Shipment costs
USPS Standard 2-5 business days (not including processing time) -$7.99
USPS Priority Mail 2-3 Business Days (not including processing time) - $22.53 and up
Delivery delays can occasionally occur. Please make sure to review the product description as some garments will only be available throughout Pre-Order and these can take up to 21 business days to ship.
Shipment to P.O. boxes or APO/FPO addresses
Shapewaist.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). shapewaist.com allows you to receive shipment transit information via text message, sms, email or through our new “Arrive” app which can be downloaded at Checkout. The tracking number will be active within 24-48 hours. Customs, Duties and Taxes Shapewaist.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Shapewaist.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Also, please contact us so we can assist you through this process. If the package is lost in transit, contact us at 888.657.7793 and the carrier to file a claim. We will assist you with placing the claim and making sure you receive the item you paid for.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We ship worldwide and the shipping will be calculated at checkout depending on your country of residence. All other shipping details and policies still apply.
For full details on exchanges, returns or refunds please visit our Exchanges page. -> Shapewaist.com/a/returns